Warranty Period

For vape pod system:

The warranty period is 365 days from the date of purchase shown on your invoice, or from the date of production if no invoice is available for reference.

For vape pod cartridges and disposable vape:

The warranty period is 180 days from the date of purchase shown on your invoice, or from the date of production if no invoice is available for reference.

Disclaimer

Artificial damage and problems caused by misuse are not covered by warranty.

Coils are consumable products and are not within the scope of the warranty once depleted.

Any hardware cracking or modification is at your own risk and will void the warranty.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected].

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

After-Sales Support

Please visit the FAQ page for self-service to solve your problem quickly.

If your problem is not listed in the FAQ or it is not resolved after you followed the FAQ guidance, you have two choices to settle the problem:

Please go to the shop where you bought it for a quick solution.

Please send an email to [email protected] to seek help from the AIR-MALL after-sales service team.