Pod & Coil

1.Clean the Pod connection part regularly. Please take out the Pod, and shake it downwards which may reduce the condensation of fluid leaking into the device.

2.What is the best way to store Pod when not using it ? 

It is best to fully charge the mod and take out the pod and put it upside down to avoid e-liquid leakage and keep children out of reach.

Coil Burnt Issue

It may be caused by the following：

Improper vaping setting of power
Didn’t prime coil before vaping 
Lack of e-liquid in the core
Improper percentage of PG:VG of the e-juice
Too frequent Vaping
Defective coils

Suggestions&solutions：

Please try to inhale for several puffs without powering-on while using a new coil or let the pod sit for about 5 minutes after filling.
Recommend using higher PG juice such as 70:30 or 60:40 and less sweetener e-juice when the coil is less than 0.6ohm.
Please prime the coil with a low wattage for the first several puffs.

Leaking issue–Leaking into the mod while vaping

Possible Causes of Leaking:

Refill the e-liquid in an improper way. 
Orings, refilling pad glass, and cotton is not in good condition.  
Vaping setting is improper.
Coil issue.
Sitting for a long time after refilling.
Improper percentage of PG:VG of the e-juice

Suggestions & solutions for leaking issue：

1. Before Vaping
Make sure o-rings, seal and glass are all good and everything is tight.
When you use RBA coil, make sure the cotton is well stuffed.
You can also take it all apart and screw the coil into the base nicely and then screw the top part on to make sure it’s all tight and the seals are perfect.

2. When Filling:
Make sure the coil bottom capes are clamped all the way down and make sure air holes are closed when refilling. 

Make sure the atomizer has been cooled down when you refill the tank because the liquid flows faster when the atomizer is hot. 
Please finish refilling as soon as possible.  

3. While Vaping:
Please try to vape at an appropriately high wattage which is recommended on the coil during vaping. It may encounter the leaking issue if the liquid on the coil hasn’t been atomized on time with lower wattage.
Besides, please close all the air holes and take the pod down from the device when you do not use it.

Leaking issues-Leaking into the mouth while vaping

Possible Causes of Vape leaking into the Mouth:
Vaping setting is improper
Coil issues
Sitting for a long time after refilling
Too much condensate on the POD

Suggestions & solutions:

Please try to vape at an appropriately high wattage which is recommended on the coil during vaping. It may encounter the leaking issue if the liquid on the coil hasn’t been atomized on time with low wattage.
Please do not make the pod sit for a long time since the cotton will absorb liquid or condensate on the POD and will split from the mouthpiece while you inhale it. In this case, please take out the pod, and shake it downwards to reduce the condensation or change a new coil directly.

Atomizer Checking Issue

Pod:
1. Clean the golden pin and check if it is flexible.
2. Please use an alcohol cotton swab to clean e-juice or condensate inside the auto sensor.
3. Rotate the pod 180 degrees or change to another coil to check if the problem is caused by the pod.

Auto-mode Not working

1.Please inhale harder and use it under airflow closing, normally it will works better in auto mode.
2. Please take out the pod, and shake the mod downwards to reduce the condensation blocking the auto sensor.
3. Please use an alcohol cotton swap to clean the auto sensor.

Not Turning On(built-in battery)

1.Charge the device for at least 2 hours and press the on/off button to see if the device can turn on.
2.Connect the device with the charger, and please make sure the charger can normally charge other devices, and see if the device can turn on.

Not Turning On(external battery)

1.Clean the electrode of the battery and the battery cover, as well as the pogo pin.
2.Try at least 2 batteries/ 2 set of batteries in the device, and make sure the batteries can work well.
3.Put the batteries in the device, then connect the device with the charger to see if the device can turn on.

Not Charging(built-in battery)

1.Clean the charging port and the cable.
2.Charge the device for at least 2 hours and press the on/off button to see if the device can turn on.
3.Change a brand charger and cable to try and see if the device can be charged.
4.If above problem still exists, please try to contact us by email: [email protected]

Not Charging(external battery)

1.Clean the electrode of the battery, the battery cover and the charging port, as well as the pogo pin.
2.Charge the device for at least 2 hours and press the on/off button to see if the device can turn on.
3.Change a brand charger and cable to try and see if the device can be charged.
4.Use an external charger to charge the batteries and see if the batteries can be charged.
5.If above problem still exists, please try to contact us by email: [email protected]

How to contact us efficiently ?   
1.If you would like to cooperate with us and become a distributor, and wholesale request, please contact [email protected] .
2.If you would like to consult us about products’ information, software update issue and so on, please go to livechat on our website: https://air-mall.com